TAT is 7-10 business days on average. Occasionally, these times might be extended, however we do our best to stay within these times. Refunds and Returns are processed on a case by case basis. Please email desertrainnm@gmail.com for refund or return information. Defective products will be replaced appropriately. Slight Flaws in print do not count as a defect, as each item is hand made to order. We are not Amazon, we’re humans creating products we love by hand, and hope you do as well 🖤